Refund & Return Policy

1. General Policy

Automart Autopart works with a nationwide supplier network to help customers locate replacement engines, transmissions, and other automotive parts.

Because automotive parts can vary by vehicle, application, condition, mileage, supplier, and availability, return and refund eligibility may depend on the specific part, order, supplier terms, and circumstances of the request.

2. Before Placing an Order

Customers should provide accurate vehicle information before purchasing a part. This may include the vehicle year, make, model, engine information, transmission information, VIN, or other applicable specifications.

Our parts specialists may assist with fitment information, but the final compatibility of a part may depend on the vehicle and application information provided by the customer.

3. Return Requests

If you believe a part needs to be returned, contact Automart Autopart as soon as possible with your order information and a description of the issue.

Do not ship a part back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

4. Damaged or Incorrect Parts

If a part arrives damaged, appears to be the wrong part, or has another issue that may affect its use, contact our team promptly.

We may request photographs, shipping information, order details, vehicle information, or other documentation to help investigate the issue.

Customers should retain the packaging and shipping materials until the issue has been reviewed.

5. Used and Replacement Automotive Parts

Used and replacement automotive parts may have characteristics associated with their condition, age, mileage, prior use, or manufacturing or rebuilding process.

Return or refund eligibility for a specific used, rebuilt, remanufactured, or replacement part may be subject to the applicable supplier's terms and the specific order agreement.

6. Installation and Modification

Customers should verify the part before installation whenever reasonably possible.

A return or refund request may be affected if a part has been installed, disassembled, modified, altered, damaged, or otherwise changed after delivery.

Installation should be performed by a qualified automotive professional when appropriate.

7. Shipping and Return Costs

Return shipping arrangements and related costs may depend on the reason for the return, the specific product, the supplier's terms, and the circumstances of the order.

Customers should wait for return instructions before sending any product back.

8. Refund Requests

If a refund is approved, the applicable refund amount and method will be determined based on the specific order and the applicable return or supplier terms.

A refund request does not automatically guarantee approval. Requests are reviewed based on the circumstances of the order and the applicable product and supplier conditions.

9. Non-Returnable Situations

Certain parts or orders may not be eligible for return because of their condition, special-order status, installation, modification, damage, misuse, or applicable supplier restrictions.

The specific return eligibility of a product should be confirmed before purchase when possible.

10. Warranty and Supplier Policies

Where a product is supplied with a separate warranty or supplier warranty, the applicable warranty terms may govern certain claims, repairs, replacements, or other remedies.

Customers should review the applicable warranty documentation provided with their specific order.

11. How to Contact Us About a Return

To request assistance with a return, refund, damaged part, or incorrect part, contact Automart Autopart with your order information and details about the issue.

12. Policy Updates

Automart Autopart may update this Refund & Return Policy from time to time to reflect changes in our services, supplier requirements, business practices, or applicable requirements.

The updated version will be posted on this page with a revised "Last Updated" date.